Need to talk, but can't find your voice? Crisis Chat!

Visit to chat with a compassionate trained volunteer crisis counselor.

Chat in English Monday through Friday from 2:00 pm - 10:00 pm.
Chat in Mandarin Chinese Monday through Friday from 8:00 pm - 10:00 pm.

New Service - Chat in Mandarin!

Click here to Chat in Mandarin! We have begun offering online emotional support utilizing trained Chat Specialists who are native Mandarin Chinese speakers at The service is available Monday through Friday from 8 p.m. to 10 p.m.

Give us your input on what you would like to see with this service. Answer the 6-question survey here.

What is Crisis Chat?

If you prefer typing to talking, use your computer to access this free instant-messaging service. Crisis Chat offers online emotional support for anyone in need. When problems become too big to handle, simply click the link below to log on. You will be communicating with a specially-trained volunteer who will offer non-judgmental support and can provide local resources.

Crisis Chat is confidential and secure. Let your fingers do the talking to find help in a difficult time.

Click here to access Crisis Chat in English 

If the service is offline, please call the 24-Hour Crisis Line at (319) 351-0140 to talk with a caring, compassionate volunteer.

How Crisis Chat Works

Crisis Chat operates just like any other instant messaging service. You will be connected to a private session with a peer counselor and will communicate back and forth.

To start a session:

Step 1: Click here to access Crisis Chat. The service is available 1:00 pm to 1:00 am.

Step 2: Click on the phone operator icon

Step 2: Fill out the Login Screen - you may login anonymously if you wish

Step 3: Read and accept the Terms and Conditions

Step 4: Type in the verification code

An active chat session window will open. Please be patient - the Chat Specialist may be involved in a session with another person but will start communicating with you as soon as possible.

On the Other End of the Connection

The Chat Specialist on duty can assist you through any number of crises - no issue is too big and no problem is too small. These volunteers have received special training to provide help using this format and are ready to listen.

What if Chat is Not Available?

The future plan is to make Crisis Chat available 24 hours a day, but currently it's scheduled daily from 1:00 pm to 1:00 am. If the service is offline, please call the 24-Hour Crisis Line at 319-351-0140 to talk with a caring, compassionate volunteer.